© Copyright
All rights reserved. Texts, images, graphics, audio, animations, videos and events on the Gaggenau websites are protected by copyright and other laws. The content must not be copied, published, changed to made accessible to third parties for commercial use. The content on some of the Gaggenau websites also contains images that are protected by third party copyright.
Trademarks and licence rights
Unless otherwise specified, all trademarks on the Gaggenau websites are registered trademarks. In particular this applies to Gaggenau brands, nameplates, company logotypes and emblems. The trademarks and design elements that are used on our websites belong to Robert Bosch GmbH, Germany.
Intellectual property rights on the Gaggenau websites, including patents, trademarks and copyright are protected. The website does not grant any licence to use intellectual property rights that belong to BSH Group (Gaggenau) or third parties.
Disclaimer
The Website has been designed with the utmost care. However, it is not possible to guarantee that the information on the Website is correct. We accept no liability for damages that arise directly or indirectly as a consequence of use of the website, unless such damage is caused by intentional or gross negligence on the part of Gaggenau.
Alternative dispute resolution (ADR) for consumers resident in the EU
As a consumer, depending on your residence country, you may have several options concerning a dispute that you have failed to resolve with Gaggenau directly, including an option of contacting a local alternative disputes resolution board.
What is ADR?
ADR is the procedures for settling cross-border disputes out of court with regard to contractual obligations that arise from purchase contracts or service agreements between a business established in the Union and a consumer who is resident in the Union, through the intervention of an alternative disputes resolution body, which suggests or imposes a solution for the parties or together with the parties, with the intention of facilitating a resolution in good faith.
An alternative disputes resolution board is not a court, but a neutral party (for example a consumer ombudsman or complaints board) that Gaggenau uses to resolve disputes in those cases in which the consumer initiates an alternative disputes resolution process. The procedure is cost-effective, simple and fast, which means it is advantageous for the consumer and for the business, both of whom can avoid high legal costs and long court proceedings.
How do I initiate an alternative disputes resolution procedure?
Contact your local disputes resolution board below concerning your claim against Gaggenau. The disputes resolution board can provide you with more detailed information about its procedures and answer the questions you have about the process.
LITHUANIA:
In Lithuania, consumer could submit claim to State Consumer Rights Protection Authority:
Valstybinė vartotojų teisių apsaugos tarnyba
Vilniaus g. 25, LT-01402 Vilnius, Lietuva
Tel: +370 5 262 6751
Email: tarnyba@vvtat.lt
LATVIA:
List of all available ADR bodies in Latvia is available here: www.ptac.gov.lv
In most cases your claim against Gaggenau would fall within the competence of:
Patērētāju ārpustiesas strīdu risināšanas komisija*
Rīga, Brīvības ielā 55, LV-1010
Tel: 65452554
Email: ptac@ptac.gov.lv
ESTONIA:
In Estonia, consumer could submit claim to Consumers Disputes Committee:
Tarbijakaitseamet, Tarbijavaidluste komisjon
Aadress: Pronksi 12, 10117 Tallinn, Estonia
Tel: +372 6201 707
Email: info@tarbijakaitseamet.ee
*This alternative disputes resolution board is included in the National Register of Approved Dispute Resolution Boards in accordance with the requirements set out in Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on Alternative Consumer Dispute Resolution.
Click here to access the European Commission website for disputes resolution on the internet.