Warranty Terms and Conditions

In these Terms and Conditions, “We”/” Our” means BSH Home Appliances Ltd, whose registered office is at Grand Union House, Old Wolverton Road, Wolverton, Milton Keynes, MK12 5PT, United Kingdom, with Company Registration Number 01844007, England & Wales.

These warranty conditions apply to appliances purchased and operated in the United Kingdom and the Republic of Ireland. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland, or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

The warranty does not affect your statutory rights or the obligations of your retailer and your contract with them.

If appliances are shipped to and operated in other countries in EU/EFTA or United Kingdom (destination country), the appropriate technical conditions (e.g. voltage, frequency, gas types) are met and the climatic and environmental conditions in the country are suitable and there is no legal restriction (e.g. missing approbation or declaration of conformity), the terms of the warranty of the destination country will apply, provided a local customer service network exists within the destination country which operates at their discretion. Outside of this geographical area, the warranty will become void except for the United Kingdom where these terms will continue to apply.

The Customer will need to contact the Gaggenau Customer Service team in any of the following ways so that we can support a claim under warranty:

• a. Phone us on 0344 892 8988 for UK customers and 01450 2683 for IE customers.

• b. Send us an e-mail at gaggenauservice.uk@gaggenau.com

• c. Use our 24-hour online contact form at: https://www.gaggenau.com/gb/for-owners/assistance/contact-us for UK customers and https://www.gaggenau.com/ie/for-owners/assistance/customer-services for IE customers.

We provide warranty cover for an appliance subject to the following conditions:

• We will rectify defects affecting the appliance which are clearly attributable to material and/or manufacturing faults, provided they are reported immediately after being identified, and within 60 months of the date of purchase.

• Service may not be available to all the islands around the UK and Ireland, we reserve the right to offer approved local partners in outlying areas. Please check with your retailer or contact our customer service department if you need more information.

Access requirements, to ensure prompt and effective service, please note the following:

• It is required that Engineers and Service Partners be given reasonable access when attending to the appliance.

• All appliances will be repaired on site unless otherwise requested by the attending engineer.

• Please note that the engineer will require access to the property’s location, as well as reasonable access within the home to the machine needing service or repair.

• If your property is in a remote area where service may be limited, we advise you to contact us in advance to discuss how we can best support you in case of a service requirement. This will help us to coordinate timely assistance and avoid any delays.

• Warranty provision will be free of charge, and we will decide whether this will take the form of a repair or the replacement of the appliance. Please note that replaced parts pass into our ownership.

• A purchase receipt must be presented in each case showing the date of purchase and either the delivery or installation date, the latest date elicits the start of the warranty period.

• In the event of a replacement appliance being supplied, we reserve the right to charge an appropriate monetary offset in respect of the period of use already enjoyed.

• We are not obliged to provide a replacement which matches the other appliances in the household. The replacement will be from the local product portfolio.

• The provision of services under warranty neither extends the term of the warranty nor sets in motion a new warranty period.

• We reserve the right to charge for repair work carried out and any spare parts supplied within the Warranty period, which are not covered by the Warranty terms. The Warranty period for spare parts fitted ends with the expiry of the warranty on the appliance as a whole.

Where appliances have been installed on boats:

a. If the electricity is supplied from land (i.e., in the case of house boats) then these warranty conditions apply.

b. If the electricity on the boat is generated by its engine, then these warranty conditions will not apply.

• The warranty will not extend to fragile items such as glass or cosmetic parts or consumable items such as light bulbs. No warranty liability will be accepted if cosmetic changes have been made to the appliance.

• Other claims against the warranty in respect of compensation for consequential or associated loss are excluded, except where such liability is legally mandatory.

• Warranty liability will not be triggered by minor variances from nominal features which are of no significance to the appliance's value or fitness for purpose, or damage caused by the chemical or electrochemical effects of water and generally by exceptional environmental conditions, inappropriate operating conditions, or the appliance having come into contact with unsuitable materials.

• Likewise, no warranty liability will be accepted if the defects stem from transport damage for which we are not responsible, improper installation and assembly, improper use, to also include where an appliance has been used in a non-domestic environment, poor maintenance, or failure to observe assembly instructions.

We reserve the right to invalidate the warranty:

• If repairs are performed by persons not authorised by us to take such action, or if our appliances are fitted with non-original spare parts, extras, or accessories the warranty becomes void.

• In the event of physical or verbal abuse towards any member of staff.

• No warranty liability will be accepted if there have been cosmetic changes made in /to the appliances.

• We also offer to repair appliances which fall outside the warranty period on a chargeable basis, this consists of labour call out and charge(s) for spare parts where we deem that appropriate repair can be effected.

We may vary these terms and conditions from time to time provided that such changes do not materially affect the nature and quality of the warranty provided hereunder. Any such changes will be notified to you as soon as is reasonably practicable.

Alternative Dispute Resolution
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.

If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use.

You can submit a complaint to ADR Group via their website at www.adrgroup.co.uk/ . In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

Any dispute or claim arising out of or in connection with this contract, its subject matter or formation (including non-contractual disputes or claims) will be governed by English law.

Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Data Protection statement
BSH Home Appliances Limited (“We”/ “Our”/“Us”) are committed to protecting and respecting your privacy. This policy (together with Our terms of use and any other documents referred to on it) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us.

• We are the data controller which means that we decide why and how your personal data is processed. The e-mail address for Our Data Protection Officer in the UK is GBDPO@bshg.com and in ROI is Data-protection-ie@bshg.com

• We (or our agents/business partners) will use your personal details and information We obtain from other sources for customer services and administration, for marketing and to analyse your purchasing preferences.

• We may keep your information for a reasonable period for these purposes. If you provide us with information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data including sensitive personal data and that you have informed them of Our identity and the purposes (as set out in the Important Data Protection Information section) for which their personal data will be processed.

• For further information, including contact details of our Data Protection Officer, how your data will be processed and your rights, please visit https://www.gaggenau.com/gb/general/data-protection-information in the UK, and ROI, https://www.gaggenau.com/ie/general/data-protection-information