Data Protection Information

We as the operator of this website BSH Home Appliances Trading L.L.C. ("We"/“Our”/“Us”) are committed to protecting and respecting your privacy.

This policy (together with Our terms of use and any other documents referred to on it) sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us. Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it.

INFORMATION WE MAY COLLECT ABOUT YOU

We may collect and process the following data about you:

a) Information that you provide by filling in forms on http://www.gaggenau.com/ae (“Our Site”). This includes information provided at the time of registering to use Our Site, subscribing to Our service, posting material, or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Gaggenau, and when you report a problem with Our Site.

b) If you contact Us, We may keep a record of that correspondence.

c) We may also ask you to complete surveys that We use for research purposes, although you do not have to respond to them.

d) Details of transactions you carry out through Our Site.

e) Details of your visits to Our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for Our own billing purposes or otherwise and the resources that you access.

f) Information about you and of Our products that you have purchased for product registration purposes.

g) Information that you provide to Us in relation to product reviews that you submit to Our Site.

IP ADDRESSES AND COOKIES

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

One of the cookies We use is essential for parts of the site to operate and has already been set (see ‘Essential site cookie’ below). You may delete and block all cookies from Our Site, but parts of Our Site will not work and may be unable to access certain parts of Our Site.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to Our advertisers. This is statistical data about Our users' browsing actions and patterns, and does not identify any individual.

For the same reason, We may obtain information about your general internet usage by using cookie files which are stored on the hard drive of your computer. The cookies help Us to improve Our Site and to deliver a better and more personalised service. They enable Us:

h) To estimate Our audience size and usage pattern.

i) To store information about your preferences, and so allow Us to customise Our Site according to your individual interests.

j) To speed up your searches.

k) To recognise you when you return to Our Site.

WHERE WE STORE YOUR PERSONAL DATA

The data that We collect from you may be transferred to, and stored at, a destination outside the United Arab Emirates(“UAE”). It may also be processed by staff operating outside the UAEwho work for Us or for one of Our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to Us is stored on secure servers. Where We have given you (or where you have chosen) a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorized access.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

a) To ensure that content from Our Site is presented in the most effective manner for you and for your computer.

b) To provide you with information, products or services that you request from Us or which We feel may interest you, where you have consented to be contacted for such purposes.

c) To carry out Our obligations arising from any contracts entered into between you and Us.

d) To allow you to participate in interactive features of Our service, when you choose to do so.

e) To notify you about changes to Our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and We or they may contact you about these by post, e-mail or telephone.If you do not want Us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant boxes situated on the form on which We collect your data (the order form or registration form). Alternatively you can login to your “My Gaggenau” account to change your preferences at any time, or unsubscribe at any time by writing to our address below:

BSH Home Appliances Trading L.L.C.
Gaggenau Galleria - The Oberoi Centre Level 5, No 504 - Dubai - United Arab Emirates
P.O.Box 46710, Dubai, U.A.E.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries.

We may disclose your personal information to third parties:

If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of BSH Home Appliances Trading L.L.C., Our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS

You have the right to ask Us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms We use to collect your data. You can also exercise the right at any time by writing to our address below:

BSH Home Appliances Trading L.L.C.
Gaggenau Galleria - The Oberoi Centre Level 5, No 504 - Dubai - United Arab Emirates
P.O.Box 46710, Dubai, U.A.E.

Our Site may, from time to time, contain links to and from the websites of Our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your right to information about your data
We will provide you with information about the data we hold about you on request.

Your right to correct and complete your data
We will correct inaccurate information about you if you notify us accordingly. We will complete incomplete data if you notify us accordingly, provided this data is necessary for the intended purpose of processing your data.

Your right to delete your data
We will delete the information we hold about you on request. However, some data will only be deleted subject to a defined period of retention, for example because we are required to retain the data by law in some cases, or because we require the data to fulfil our contractual obligations to you.

Your right to object to the processing of your data
You can object to the processing of your data with effect for the future at any time. In the event that you object, we will cease processing your data, provided that there are no compelling and legitimate grounds for further processing.

Your right to appeal to a regulatory authority
You can lodge an appeal pertaining to data protection with a data protection authority. To do so, contact the data protection authority responsible for your place of residence.

CHANGES TO OUR PRIVACY POLICY
Any changes We may make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

HOW TO CONTACT US
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to the following:

BSH Home Appliances Trading L.L.C.
Gaggenau Galleria - The Oberoi Centre Level 5, No 504 - Dubai - United Arab Emirates
P.O.Box 46710, Dubai, U.A.E.

Pinterest Tag
Our website uses Pinterest Tag, a service provided by Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland, (“Pinterest Europe”).

Pinterest Tag help us analyze use of our website and to track the effectiveness of our advertising campaigns (Conversion Tracking). We also use the Pinterest Tag to create audiences and show you personalized advertising based on your interest in our products (retargeting). For this purpose, Pinterest Europe processes data, which the service collects from pixels, cookies and similar technologies on our website.

If you have a Pinterest account and have allowed Pinterest Europe to do so in your account’s privacy settings, Pinterest Europe may also link the information collected about your visit to us with your Pinterest account and use it for showing you the targeted advertisements. You may see and change the privacy settings, especially for personalization, in your Pinterest account at any time. For more information, please see https://help.pinterest.com/en/article/edit-personalization-settings.

If you have not agreed to the use of the Pinterest Tag, Pinterest Europe will only show you general Pinterest Ads, which have not been created based on the data collected about you.

This collection and transmission of activity data within the scope of the Pinterest Tag is carried out by Pinterest Europe and us as joint controllers within the meaning of Article 26 of the GDPR. Joint controllership exists when multiple parties (joint controllers) work together to decide how data will be used and managed. Joint Controllers need to be clear about who does what to follow data protection rules. They should agree on their roles and make sure the data subjects (people the data is about) understand these roles. Even if they have an agreement, people can still ask each of these parties to respect their data rights. You may see the details of the Joint Controllership Agreement we have with Pinterest below.

We have an agreement with Pinterest Europe concerning this processing as joint controllers. This agreement defines the division between Pinterest Europe and us of the duties under data protection law. In this agreement, we and Pinterest Europe have agreed, among other things, that we are responsible for providing you pursuant to Articles 13 and 14 of the GDPR with all information about our joint processing of your personal data and that Pinterest Europe is responsible for facilitating the exercise of rights of data subjects pursuant to Articles 15 to 20 of the GDPR. You may see more information on this agreement below.

Responsibilities of BSH and Pinterest Europe under the Joint Controllership Agreement

Pinterest Europe is responsible as sole controller for the processing of activity data subsequent to their transmission.

All processing described above, in particular the setting of pixels and cookies for reading out information on the end device used, will only be carried out if you have given us your consent to do so in accordance with Art. 6 (1) point a GPDR. You can revoke your consent at any time with effect for the future by deactivating this service by clicking the Privacy settings icon at the bottom of the screen and changing the settings. Alternatively, you can use the deactivation page for EU consumers at

http://www.aboutads.info/choices or http://www.youronlinechoices.eu/.

You can find more information on how Pinterest Europe processes Personal Data, including the legal basis Pinterest Europe relies on and the ways to exercise Data Subject rights against Pinterest Europe, in Pinterest Europe’s Privacy Policy at policy.pinterest.com/privacy-policy#section-residents-of-the-eea.

In addition, you can find out more about the Pinterest Tag at https://help.pinterest.com/en/business/article/pinterest-tag-parameters-and-cookies.