TRADE TERMS AND CONDITIONS FOR END USERS

1. Purchase Orders:
All Proforma invoice issued must be duly signed by the end user.

2. Delivery:
20- 25 weeks after receipt of purchase order to the address specified by the buyer within UAE only.

3. Warranty:
2 years warranty from the date of invoice, please refer to the standard terms and conditions for warranty. In cases where installation could not be carried out immediately upon delivery, an extension of warranty (not more than 6 months from the date of invoice) will be offered.

4. Installation:
All installations to be carried out by GAGGENAU installation team. Warranty will be null and void if appliances are not unpacked and installed by GAGGENAU team. Accessories lost or damaged due to unpacking by any person other than the GAGGENAU installation team will be charged to the retailer / buyer.

5. Payment Terms:
50°/» advance payment along with order and 50°/+ before delivery. GAGGENAU reserves the right to put any delivery on hold if payment terms are not fulfilled by the buyer. All payments shall be made by wire transfer in immediately available funds, which are free and clear of any costs and/or charges. The respective payment shall be deemed to have been effected on the day on which same is at the full and unconditional disposal of BSH-UAE. All payments received should be cleared for pending invoices as per their date. Any payments must come from the same bank details registered the retailer, when the customer is set up. This is to ensure we reduce the possible risk of Monetary-Laundering. GAGGENAU reserves the right to put any delivery on hold this is not fulfilled by the buyer.

6. Delay in Deliveries:
GAGGENAU expects from the retailer to accept the deliveries according to the scheduled delivery date. Recognizing that there could unforeseeable delays on site, GAGGENAU offers on case-bycase basis a maximum grace period of 30 days from the initial date of delivery free of charge. For any further delay BSH Home Appliances Trading LLC reserves the right to charge storage fees.

7. Validity of Terms and Conditions:
These terms and conditions take immediate effect and shall remain effective until further notice. GAGGENAU reserves the right change these terms and conditions at any time and notify.

8. Return & Exchange Policy:
No return or exchange is possible once appliances are installed. Only in case of an incorrect supply of product by BSH home Appliances Trading LLC contradicting to the formal order confirmed, the replacement will be done with the same product. No return will be accommodated due to incorrect ordering of appliance by the end-user.

9. Export Control Regulations:
BSH-UAE shall not be obliged to perform deliveries, orders and other obligations under this Agreement if such performance is hindered and/or prohibited by the applicable export control laws and regulations of the Federal Republic of Germany, the United Arab Emirates, the United Nations or any other country.

10. Liability:
Except as otherwise provided for in this Agreement, neither Party shall be liable to the other Party, or any third party, for any incidental or consequential damage (including any loss of use or loss of profits) in connection with any breach or default under this Agreement.

For and on Behalf of
BSH HOME APPLIANCES TRADING LLC

P.O.Box: 46710, Dubai, U.A.E
Tel: 04 3944049, Fax: 04 3947999

A limited liability company. Capital: 300,000 AED, 100°/» paid-up Commercial License No. 71139